TERMS & CONDITIONS 

Can I Exchange My Items?

Products purchased from sales@lylacbymaheen.co are not eligible for return, but we do offer exchanges subject to the conditions outlined in our Refund & Exchange Policy.

 

Where Can I Receive My Order?

You can receive it at a private address (home, work, or a drop point), but never a post office box or any other public place.

 

How Long Will My Order Take Time To Arrive?

It takes 3-4 business days for your order to be delivered to your doorstep.

 

How Much Are Shipping Costs?

350 PKR will be charged for deliveries all over Pakistan.

 

Which Courier Will Deliver The Order?

It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we will send you an e-mail with the courier information with tracking details.

WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?

We offer the following payment methods: COD and Jazzcash. 
For Pakistan and International Customers, Bank transfers can be done.
Order number will be generated once the order is placed.
Use your Order # as the payment reference:

E-mail us at sales@lylacbymaheen.co  with your Order Number and a Screenshot of the bank transfer, or share it on Instagram .

Bank details are below:

Bank: Standard Chartered Bank
Bank Address: Defence Phase-6 Branch, Karachi
Branch Code: 0120
Account Title: Maheen Sarfaraz
SWIFT/ BIC: SCBL PKK XXXX
IBAN: PK72SCBL0000001705975101
Account: 01705975101

 

Why Was My Credit Card Declined?

Your card may have been declined for one of the following reasons:
The card may be expired: check that your card is not past its expiry date.
You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.

WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?

Contact your bank for more information. You can also contact our customer service department at  sales@lylacbymaheen.co or WhatsApp at 03343673309

***Order will be canceled if instructions are not followed***