TERMS & CONDITIONS
Can I Exchange My Items?
All products purchased from support@lylacbymaheen.co can not be returned or exchanged.
Where Can I Receive My Order?
You can receive it at a private address (home, work, or a drop point), but never a post office box or any other public place.
How Long Will My Order Take Time To Arrive?
It takes 3-4 business days for your order to be delivered to your doorstep.
How Much Are Shipping Costs?
300 PKR will be charged for deliveries all over Pakistan
Which Courier Will Deliver The Order?
It depends on the delivery area and the type of shipment. When the order leaves our warehouse, we will send you an e-mail with the courier information with tracking details.
WHAT PAYMENT METHODS CAN I USE TO MAKE PURCHASES?
- We offer the following payment methods: COD and EasyPaisa.
- For Pakistan Customers, Bank transfers can be done
- Order number will be generated once the order is placed
- Use your Order # as the payment reference
Bank details are below:
- Bank: Standard Chartered Bank
- Bank Address: Defence Phase-6 Branch, Karachi
- Branch Code: 0120
- Account Title: Maheen Sarfaraz
- SWIFT/ BIC: SCBL PKK XXXX
- IBAN: PK72SCBL0000001705975101
- Account: 01705975101
Why Was My Credit Card Declined?
Your card may have been declined for one of the following reasons:
The card may be expired: check that your card is not past its expiry date.
You may have reached the card limit: check with your bank that the card has not exceeded the limit amount for purchases.
You may have entered something incorrectly: check that you have correctly filled in all the necessary fields.
WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?
Contact your bank for more information. You can also contact our customer service department at support@lylacbymaheen.co or WhatsApp at 0314 4750574
***Order will be canceled if instructions are not followed***